LEGALS

Legal Documents & Service Information

Governance, Compliance & Service Documentation

Access the policies, terms, service schedules and product documentation that govern Global Edge services. We are committed to providing clear, transparent information to support our customers, partners and suppliers.

GLOBAL EDGE STANDARD TERMS – PDF

Standard terms and conditions governing the supply, management and support of Global Edge network services.

GLOBAL EDGE WHOLESALE MSA – Form

The Master Services Agreement (MSA) outlines the standard commercial terms and conditions governing the supply, provisioning, management and support of Global Edge wholesale network services.

GLOBAL EDGE LETTER OF INTENT – PDF

The Letter of Intent (LOI) allows Global Edge to commence customer onboarding and establish portal access while the Master Services Agreement (MSA) is being finalised. It records both parties’ intention to proceed and sets out the terms that apply prior to execution of the MSA.

PRODUCT DESCRIPTION PURE FIBRE ACCESS – PDF

Details the features, service levels, installation requirements and support arrangements for Global Edge Pure Fibre Access services.

PRODUCT DESCRIPTION ENTERPRISE ETHERNET – PDF

Details the features, service levels, installation requirements and support arrangements for Global Edge Enterprise Ethernet services.

PRODUCT DESCRIPTION TC4 SERVICE – PDF

Details the features, service levels, installation requirements and support arrangements for Global Edge TC4 services.