Access the policies, terms, service schedules and product documentation that govern Global Edge services. We are committed to providing clear, transparent information to support our customers, partners and suppliers.
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Standard terms and conditions governing the supply, management and support of Global Edge network services.
The Master Services Agreement (MSA) outlines the standard commercial terms and conditions governing the supply, provisioning, management and support of Global Edge wholesale network services.
The Letter of Intent (LOI) allows Global Edge to commence customer onboarding and establish portal access while the Master Services Agreement (MSA) is being finalised. It records both parties’ intention to proceed and sets out the terms that apply prior to execution of the MSA.
Details the features, service levels, installation requirements and support arrangements for Global Edge Enterprise Ethernet services.
Details the features, service levels, installation requirements and support arrangements for Global Edge TC4 services.